Frequently Asked Questions

Eyelash extensions FAQ

How long do eyelash extensions last?

Semi-Permanent Lashes can last between 6 and 8 weeks. You may need a fill every two or three weeks to keep your eyelashes in place. Just use a spoolie wand to prevent wonky-looking eyelashes and criss-crossing to keep them defined and in good shape.

Can I wear mascara?

We strongly suggest not using any mascara with your false eyelashes.  If you do choose to wear eye makeup, please use water based mascara and not oil based or waterproof mascara to prevent the bonding agent from dissolving. We recommend using a water based makeup remover as well because oil based solutions damage the adhesive.

Is it OK to visit the spa, exercise, play tennis, go hiking or swimming, or shower while having eyelash extensions?

Absolutely. Eyelash extensions are made using a waterproof bonding agent that allows you to play sports, practice yoga, swim, shower, etc. The best part is that lash extensions are low maintenance and only need occasional touch-ups. Avoid heavy water the first 48 hours after the application.

Are eyelash extensions safe?

100% Safe. Our entire staff has been trained by the best beauty schools. We use formaldehyde free lash adhesive on every client. The glue used is free of any irritants, fumes, or harmful chemicals and is high quality and long lasting to keep your lashes in place over their growth cycle. The bonding agent is specially designed for a luscious, fresh, amazing, and natural look. The adhesive used is soft and specially formulated for added comfort, ease of use, and flexibility. The whole process is completely pain-free provided that you use the services of an experienced and certified specialist. This is a professional salon service to be performed by an eyelash specialty license, aesthetician, or cosmetologist.

What do they look like when properly applied?

Eyelash extensions have become quite popular and feel and look beautiful and natural when properly applied. If you dream of having luxurious, great looking, and long lashes, eyelash enhancement is the answer.

How to take proper care of my eyelash extensions?

Avoid rubbing your eyes and using mechanical curlers. Avoid hot places such as saunas and never pull on your eyelashes. It is OK to use mascara daily or occasionally but only from middle to tip. If you opt for eyelash enhancement, make sure you avoid perming your lashes. Avoid pulling or picking your eyes and stay away from running water. If you apply make-up, choose an oil-free make-up remover for proper aftercare and to reduce cleanup time.

Can I go swimming to get them wet?

Wait 48 hours after the application.

Can I use eye makeup?

Yes, you can use eye shadows, base and other eye cosmetics. If you use mascara, choose a semi-permanent one for special occasions or a heavier look. You don’t really need mascara, however. Lash extensions are ideal for day-to-day wear, formal occasions, dinners, business meetings, etc. The extensions are lightweight to prevent damage to your own eyelashes, whether you choose to wear them for a week or two or permanently.

What if I need my lashes fixed?

If your lash extensions were applied from another salon, we will do our best to fix the lashes. And if the extensions are poorly applied and in need of repair, do not fret. Visit us to discuss different treatment options. A specialist will unglue the poorly applied extensions to replace them with a new set. Do not try to remove them by yourself because you risk damaging your own lashes. Use a salon service for professional help. They will remove the old set for about 20 to 30 minutes.

What to do before my appointment?

If you wear contact lenses, you need to remove them. Arrive 15 – 20 minutes before your scheduled appointment time with make-up free and clean eyes and lashes. Avoid coffee 2 hours before your appointment. If you already have extensions, it is best to book in advance for two fills.

What types of products do you use?

We use the formaldehyde free lash adhesive agents. You can choose 100% Siberian mink lashes, silk lashes and synthetic mink lashes. Volume eyelash extensions are readily available.

What is your refund policy?

We do not offer refunds on our services.  If you are unhappy with our cosmetic services, please contact Chicago Lashes within three days of the initial appointment. We will gladly have you come back into the salon and fix the lashes.

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